Sales Policy

Effective Date: March 7, 2025

At Saturnsora, we are dedicated to providing excellent service and premium pet food products. Below, we’ve outlined our sales policy to ensure a smooth and transparent shopping experience for all our customers:

1. Pricing and Payments:

  • All prices displayed on our website are in USD and are subject to change without notice.
  • We accept payments through various secure methods, including credit/debit cards, PayPal, and other payment gateways available at checkout.
  • Sales tax may apply depending on the shipping location, and it will be calculated during the checkout process.

2. Order Processing:

  • Once an order is placed, you will receive an email confirmation. We aim to process and ship orders within 1-3 business days. Orders placed on weekends or public holidays may experience slight delays.
  • In case of stock issues or any other problem with your order, our customer service team will contact you directly to resolve the issue.

3. Shipping:

  • We offer shipping to most locations within the United States. Shipping fees are calculated at checkout based on the delivery address and the weight of the items.
  • Orders over a specific amount may qualify for free shipping (please check our website for detailed shipping offers).
  • Delivery times vary depending on the shipping method chosen, but we aim to ensure that all orders are delivered within a reasonable time frame.

4. Order Modifications or Cancellations:

  • Once an order is placed, we strive to process it as quickly as possible. If you wish to modify or cancel your order, please contact us immediately at info@saturnsora.xyz or call 580-321-7321. We will do our best to accommodate your request, but once an order is processed or shipped, changes may not be possible.

5. Returns and Refunds:

  • If you’re not satisfied with your order, please refer to our Refund and Return Policy for instructions on how to return items and request a refund.
  • Please note that certain products, such as opened pet food or consumables, are not eligible for returns due to health and safety regulations.

6. Promotional Offers:

  • From time to time, we may offer promotions, discounts, or coupon codes. These offers may have specific terms and conditions, and they may not be combined with other offers unless stated otherwise.
  • All promotional offers are subject to availability and may change or end at any time.

7. Customer Service:

  • We are committed to providing outstanding customer service. If you have any questions, concerns, or issues with your order, please don’t hesitate to contact our team at info@saturnsora.xyz or by calling 580-321-7321. Our team is here to assist you and ensure that your experience with Saturnsora is a positive one.

Thank you for choosing Saturnsora for your pet’s nutrition needs. We look forward to serving you and your furry friends!