Shipping Policy

Effective Date: March 7, 2025

At Saturnsora, we are committed to delivering your pet food and supplies in a timely and efficient manner. Below, we’ve outlined our shipping policy to ensure transparency and provide you with all the details regarding shipping procedures, rates, and delivery timelines.

1. Shipping Areas:

  • We currently offer shipping to all locations within the United States.
  • We do not offer international shipping at this time.

2. Processing Time:

  • Orders are typically processed within 1-3 business days after receiving payment.
  • Orders placed on weekends or public holidays may experience a delay in processing.
  • Once your order is processed, you will receive an email confirmation with tracking details, if applicable.

3. Shipping Methods:

  • We offer a range of shipping options, including standard and expedited shipping.
  • Shipping fees are calculated at checkout based on the weight of your order and the delivery address.
  • Free Shipping: We offer free standard shipping on orders over a specified amount. Please check our website for specific details on minimum purchase requirements for free shipping.

4. Delivery Times:

  • Standard Shipping: Estimated delivery time is between 5-7 business days, depending on your location.
  • Expedited Shipping: Estimated delivery time is between 2-4 business days, depending on your location.
  • Please note that delivery times may vary due to factors such as weather conditions, holidays, or unforeseen circumstances.

5. Order Tracking:

  • Once your order has shipped, you will receive a tracking number to monitor the status of your delivery.
  • You can track your package directly through the shipping carrier’s website using the tracking number provided.

6. Shipping Costs:

  • Shipping costs are calculated based on the weight and destination of the order.
  • You will be provided with the shipping cost before completing your purchase at checkout.
  • Free shipping is available on orders over a specified amount, which will be indicated on our website.

7. Damaged or Lost Items:

  • In the event that your order is damaged during transit or if your package is lost, please contact us immediately at info@saturnsora.xyz or call 580-321-7321. We will assist you in resolving the issue.
  • Please note that we are not responsible for delays or damages caused by the shipping carrier, but we will work with you to ensure the best solution.

8. Address Accuracy:

  • It is important to provide accurate and complete shipping information at checkout to avoid delays or delivery issues.
  • Saturnsora is not responsible for any issues arising from incorrect address details provided by the customer. If you notice an error in your shipping address, please contact us immediately.

9. Shipping Restrictions:

  • Some items may have shipping restrictions due to size or weight. If any items in your order cannot be shipped, we will notify you and offer an alternative or process a refund.

10. Customer Support:

  • If you have any questions regarding shipping, please don’t hesitate to contact us at info@saturnsora.xyz or call 580-321-7321. Our customer support team is available to assist you with any shipping inquiries.

Thank you for choosing Saturnsora! We look forward to providing your pets with high-quality food and excellent customer service.